Terms and Conditions

1. Use of Website

You agree to use the website only for lawful purchases, account management, transaction checking, support, and related services. You must provide accurate information and avoid any action that may harm the website, other users, suppliers, or payment providers.

• You must not attempt to bypass payment, manipulate prices, abuse vouchers, exploit system bugs, spam forms, or access admin or user accounts without permission.
• We may suspend, restrict, or terminate access if we detect abuse, fraud, suspicious activity, chargeback abuse, or breach of these terms.

2. Account Registration and Responsibility

Some features may require registration, including purchase history, wallet, PayLater, redeem codes, affiliate, support ticket tracking, and account-based rewards.

• You are responsible for keeping your login details, password, email, phone number, OTP, and device secure.
• All activities made through your account may be treated as actions made by you unless proven otherwise.
• You must contact support immediately if you suspect unauthorized access or incorrect account activity.

3. Products, Game Top Up, and Digital Services

Products may include game top up, digital vouchers, reload services, wallet-related services, redeem codes, manual services, automatic services, and other items displayed on the website.

Product names, packages, prices, availability, delivery time, region, supplier status, and instructions may change from time to time.

• You must check the product, package, user ID, server ID, nickname, phone number, email, region, and any required details before payment.
• Wrong details may cause delay, failed delivery, delivery to the wrong account, or non-refundable transactions depending on supplier rules.
• Screenshots, order notes, and product-specific instructions may be required for certain manual or special services.

4. Payment and Invoice

Orders are processed after payment is completed and confirmed by the selected payment method, gateway, wallet, or admin review where applicable.

• Available payment methods may include wallet balance, bank transfer, e-wallet, QR payment, FIUU, ToyyibPay, Bizappay, Razorpay, PayPal, PayLater, or other channels enabled by admin.
• You must pay the exact amount shown on the invoice and complete payment within the allowed time if an expiry time is shown.
• Payment gateway delays, failed callbacks, underpayment, overpayment, duplicate payment, or pending payment may require manual checking by support.
• We may request proof of payment, receipt, reference number, or screenshot before updating an order.

5. Order Processing and Delivery

Delivery time depends on product type, supplier status, payment confirmation, stock availability, queue, manual review, game server condition, and accuracy of the details provided.

• Automatic products may be delivered faster, while manual products require admin or supplier processing.
• An order marked paid, processing, success, failed, pending, refunded, or cancelled will follow the status and remarks shown in the invoice, order history, or support update.
• You can use Check Transaction or your account purchase history to review order status.

6. Cancellations, Refunds, and Disputes

Because digital products and top up services may be processed quickly, orders generally cannot be cancelled after payment is confirmed or after processing has started.

• Refunds may be considered for failed orders, unavailable stock, duplicate payment, valid overpayment, supplier rejection, or other cases approved by admin.
• Refunds may be returned to wallet balance, original payment method, bank account, or another method decided by admin and supported by the payment channel.
• Refund processing time depends on payment provider, bank, gateway, admin review, and verification requirements.
• No refund may be given for wrong user ID, wrong server, wrong phone number, wrong product, changed mind, account ban by game publisher, or successful delivery to details provided by the customer.

7. Wallet, Deposit, Withdrawal, and Balance

Wallet balance can be used only for supported services on the website unless stated otherwise. Wallet, deposit, redemption, refund, and withdrawal records may be reviewed by admin for security and accounting purposes.

• Deposits may require payment proof or gateway confirmation before balance is credited.
• Withdrawals, if available, may require verification and admin approval.
• We may hold, reverse, or adjust wallet balance if there is fraud, duplicate credit, payment dispute, system error, or breach of terms.

8. PayLater, eKYC, and Verification

PayLater, eKYC, account review, or other verification features may require accurate personal information and supporting documents. Approval is not guaranteed and may be rejected, limited, suspended, or reviewed by admin.

• You must not submit fake, borrowed, edited, or misleading documents.
• Late payment, unpaid balance, false information, suspicious activity, or breach of terms may affect account access and future service eligibility.

9. Redeem Codes, Vouchers, Rewards, and Affiliate

Redeem codes, vouchers, rewards, promotions, referrals, and affiliate features may have their own eligibility rules, validity dates, product restrictions, usage limits, and approval requirements.

• We may reject, cancel, reverse, or adjust rewards if there is abuse, self-referral, fake traffic, duplicate accounts, suspicious activity, or violation of campaign rules.
• Promotions may be changed, paused, or ended without prior notice where necessary.

10. Reviews, Comments, and User Content

If you submit reviews, testimonials, comments, support messages, screenshots, or other content, you confirm that the content is accurate, lawful, and does not violate another party rights.

• We may remove content that is abusive, false, defamatory, offensive, spam, promotional without permission, privacy-invading, or unrelated to the service.
• You allow us to display, edit for formatting, and use submitted reviews or testimonials for service improvement and promotional purposes unless you request removal where reasonable.

11. Prohibited Activities

You must not use the website for any unlawful, harmful, or abusive activity.

• No fraud, chargeback abuse, fake payment proof, duplicate claims, voucher abuse, bot usage, scraping, hacking, reverse engineering, spam, harassment, impersonation, or misuse of support channels.
• No resale, commercial automation, bulk ordering, API abuse, or supplier misuse unless written permission is given.
• No activity that violates game publisher rules, payment provider rules, local law, or these Terms and Conditions.

12. Intellectual Property

Website layout, text, graphics, logo, icons, product presentation, code, branding, and service content belong to TOKAN GAMING or respective owners. Game titles, publisher names, trademarks, and product logos belong to their respective owners.

• You may not copy, reproduce, modify, sell, or reuse website content, branding, or system design without written permission.
• TOKAN GAMING is not affiliated with every game publisher unless specifically stated.

13. Support and Communication

For order issues, payment checks, refunds, account problems, or disputes, contact us through the official support ticket, Chat CS, WhatsApp channel, or contact method shown on the website.

• Please provide Order ID, invoice ID, account email or phone number, payment proof, product details, and screenshots so the team can check faster.
• Support response time may vary depending on queue, supplier response, payment gateway checks, and case complexity.

14. Privacy and Data Protection

Your use of the website is also governed by our Privacy Policy. Please read the Privacy Policy to understand what information we collect and how it is used.

15. Limitation of Liability

To the maximum extent allowed by law, TOKAN GAMING is not liable for indirect losses, third-party service interruptions, payment gateway issues, game publisher downtime, supplier delays, user mistakes, wrong account details, device issues, internet issues, or losses caused by breach of these terms.

We will make reasonable efforts to resolve valid issues, but our responsibility is generally limited to the amount paid for the affected order or the remedy approved by admin for that case.

16. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in website features, products, payment methods, supplier rules, legal requirements, or business operations. The latest version will be posted on this page with the updated date.